1. Information we collect
Information you provide: When you contact us (email, WhatsApp, LINE), you may provide your name, business details, marketplaces, and any information needed to scope services.
Service-related data: If you engage us for Amazon account maintenance (including FBA operations support), we may receive access to operational information necessary to perform agreed tasks (e.g., case IDs, listing details, performance metrics).
Website data: Our website is primarily informational. If we use analytics in the future, it may collect basic usage signals (pages visited, device type). We aim to keep tracking minimal.
2. How we use information
- To respond to inquiries and provide quotes / proposals
- To deliver agreed services and document work performed
- To improve our service process, templates, and internal tracking
- To comply with legal obligations where applicable
4. Security
We use reasonable measures to protect information we handle, including access controls and limiting access to those who need it to perform services.
No system is 100% secure. If you believe your information has been compromised, contact us immediately.
5. Retention
We retain information only as long as needed for the purpose it was collected (e.g., delivering services and maintaining basic records), unless a longer period is required by law or agreed for ongoing support.
6. Your rights
You may request access, correction, or deletion of your personal information where applicable. We will respond within a reasonable timeframe.
To make a request, contact us using the details below.
8. Contact
If you have questions about this Privacy Policy, contact us:
- Email: mail@udonberry.com
- WhatsApp: Message us
- LINE: +66 92 499 5554 (copy and search in LINE)
This document is provided for general informational purposes and is not legal advice.